Did you order an iPhone 13 from Flipkart’s Big Billion Days promotion at a huge discount, only for Flipkart to cancel your order before the order reaches you? You’re not the only one, netizens are complaining that their orders were cancelled, and some are even asking for #BoycottFlipkart because of this issue.
The iPhone 13 was on sale at Flipkart Big Billion Days for less than Rs. 50,000, making it an excellent deal for anyone looking for an upgrade or a smartphone in this price range.
The deal was very popular and many buyers continued to buy the phone even as the price increased to Rs. 55,000. Only to find out that their orders were later canceled and as the e-commerce platform raised prices, users would not get the same profitable deal again.
Let’s take a look at consumer tweets about the cancellations:
I ordered the iPhone 13 using @Flipkart but it was canceled automatically after 3 days. I tried calling the customer service center but got no satisfactory answer. Please check @Flipkart pic.twitter.com/XfNptng5shSeptember 24, 2022
Why flipkart canceled my iphone 13 order @Flipkart @flipkartsupport Any reason for this pic.twitter.com/8rTckd5Tt3September 24, 2022
#FlipkartBigBillionDays @flipkartsupport my iphone 13 order was canceled for no reason. When asking support, they said the seller canceled the order for unknown reasons. Flipkart is a scam and this sale is the biggest scam pic.twitter.com/5nkqP45u9VSeptember 25, 2022
I ordered an Iphone 13 for 50,019 only to be canceled the next morning and on top of that they are showing I canceled. Don’t give offers you can’t fulfill. Reordering by 57,990 makes no sense #FlipkartBigBillionDays #Flipkart pic.twitter.com/RXhkHZQyySSeptember 23, 2022
I ordered the iPhone 13 on September 22nd, I received a message from @Flipkart that my order was canceled by the seller for no apparent reason. Flipkart pic.twitter.com/QeIrT2bJ2FSeptember 25, 2022
Flipkart stop playing with customer sentiment. I was so happy.. I had told everyone I would get my phone but the flipkart ruined my happiness my smiles. #BoycottFlipkart pic.twitter.com/zh26E6UXsOSeptember 25, 2022
Flipkart promoted this offer on the iPhone 13 for the Big Billion Days sale, which was supposed to cost less than Rs. 50,000. While the phone was really available for the price, with bank offers.
However, few of these orders were canceled without any prior information or clarification to customers. What’s worse is that in the case of a prepaid order cancellation, users will have to wait for the refund to be processed and in most cases this can mean that the amount will also be stuck for more than 45 days.
With such a large amount of money locked into Flipkart, most users are unable to place another order, which means they will also miss out on the offer.
Is this because of the lack of units?
Flipkart may not have anticipated the popularity of the business and may not have the number of units needed to fulfill all the orders it received.
Some users feel that orders are canceled by the seller due to unavailability of units. India contacted Flipkart about this issue, and a Flipkart spokesperson said, “Flipkart is a customer-first e-commerce marketplace and always ensures that customers’ interests are protected. We understand that around 70% of All iPhone orders placed in cities including Guntur, , Gorakhpur and Siliguri were successfully delivered by Sellers.”
“In addition, a small fraction of orders (<3% of all orders) were canceled by sellers due to anomalies. As a customer-focused e-commerce marketplace, we encourage sellers to prioritize customer orders and strive to keep them satisfied with their service," the spokesperson said.
Is Flipkart Compensating Users for Canceled iPhone Orders?
While this response from Flipkart may not alleviate the pain customers are going through, some people have reported that got a Rs. worth 10,000 (opens in new tab) Flipkart against canceled orders.
While the e-commerce platform has not officially confirmed this compensation, we are not sure about its terms and conditions and eligibility.
In any case, Flipkart’s “early buyers get the best deal” policy may not have been liked by many, and people feel that the platform could have used an alternative way to host high-octane deals. After all, it has successfully hosted many flash sales in collaboration with Xiaomi during the smartphone makers’ hay days.